- Act as a first responder for troubleshooting as well as for technical requests from customers and the sales team, both remotely and in person, using the Zendesk call management system
- Test parts under warranty
- Assist with the start-up of automated systems when required
- Help write service bulletins
- Train users on products or equipment as needed (service school, etc.)
- Visit farms as needed to perform testing and/or troubleshooting
Technical Writer – Parts and Operations Manuals
Saint-François-Xavier-de-Brompton
Competitive salary
3 weeks of vacation
Do you have a talent for turning complex mechanical systems into clear, user-friendly information? As a Technical Writer – Parts and Operations Manuals, you will play a key role in the user experience of our equipment by creating accurate, visual, and safety-focused documentation. If you enjoy working closely with engineering teams, the shop floor, and the field to make technical information accessible, this role is for you!
2025-12-16 12:00:00 a.m.
Valmetal
Duties and responsibilities
Social benefits
- Flexible schedule with accommodating office hours
- Time bank program
- Friday afternoons off year-round
- Up to 5 weeks of vacation per year, including 3 weeks starting at hire
- Group insurance
- 13 paid statutory holidays
- Telemedicine service
- Employer-contributed retirement plan
Your profile
- Excellent technical writing skills with the ability to simplify complex mechanical concepts.
- Proficiency in SolidWorks for creating exploded views and working with assemblies.
- Strong attention to detail, rigor, and excellent organizational skills.
- Excellent written communication skills in both French and English.
- Understanding of machine safety standards and best practices in technical documentation (IEC/ISO, ANSI, CSA, OSHA).
- Strong mechanical aptitude.
Qualifications
- DEP in Industrial Drafting or equivalent.
- Experience in manual writing (asset).
- Bilingualism in French and English required (written).
- Knowledge of ERP and PDM systems (asset).
Work atmosphere
- Diversity and inclusion.
- Stimulating family atmosphere.
- Fun, dynamic, and supportive.
- Unlimited employees' recognition
Valmetal has a policy of non-discrimination in hiring.
Apply
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