- Be the first responder (mainly remote) for troubleshooting and technical requests from customers or the sales team by using a ticketing system;
- Contribute to the selection of equipment to meet the needs of the installation;
- Participate to the creation of service bulletins in collaboration with the Technical Writer;
- Perform prototype testing with the workshop team;
- Conduct monthly analysis of the division’s key performance indicators with the Customer Support Manager and R&D Director, and set targets for improving the customer experience;
- Inform the Customer Support Manager the dealer needs (training, videos, certifications, etc.);
- Participate in product improvements process (designs, drawings, manual updates, service bulletins);
- Report to the engineering department any recurring problems on equipment and requiring product redesign;
- Report major problems and ensure their resolution;
- Where necessary, create change requests based on tickets received;
- Participate in processing change requests.
Technical support agent
Saint-Germain-de-Grantham
Competitive salary
3 weeks of vacation
As our Technical support agent, you’ll be the first point of contact for technical support and troubleshooting requests. You may even be called upon to carry out tests or troubleshooting right on the farm! Ready for an adventure? We’re waiting to hear from you! Competitive salary.
2025-03-04 12:00:00 a.m.
Valmetal
Duties and responsibilities
Social benefits
- Flexible schedule with convenient office hours
- Friday afternoons off year-round
- Up to 5 weeks of vacation per year, including 3 weeks of vacation upon being hired
- Group insurance
- 13 paid holidays
- Telemedicine service
- Pension plan with employer contribution
- Possibility of accumulating a bank of hours for extra leave
Your profile
- Demonstrate autonomy
- Have good organizational skills and good adaptability
- Be a quick thinker and possess a strong problem-solving skill
- Be customer-service oriented
- Ability to manage priorities
- Have a collaborative and team spirit
- Fluency in French and functional proficiency in English to collaborate with clients and English-speaking divisions (English is used in approximately 20% to 70% of discussions, depending on the context)
- Be available to travel occasionally
Qualifications
- Diploma of vocational studies (DEP) in electromechanics or college diploma (DEC) in electrical engineering, or any other relevant training
- Experience in electrical troubleshooting, automation, and control
Work atmosphere
- Diversity and inclusion.
- Stimulating family atmosphere.
- Fun, dynamic, and supportive.
- Unlimited employees' recognition
Valmetal has a policy of non-discrimination in hiring.
Apply
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