- Provide technical support to customers for Valmetal feeding product lines.
- Serve as the first point of contact for internal and external technical support requests.
- Diagnose issues, recommend solutions, and ensure effective follow-up.
- Work closely with Sales, Engineering, Service, and Quality teams to resolve customer issues.
- Contribute to the validation and continuous improvement of products, documentation, and processes.
- Analyze recurring issues and use KPIs and customer feedback to identify opportunities for improvement.
- Prepare or contribute to procedures, service bulletins, manuals, and training materials.
- Provide training on products and equipment, particularly to Sales and Service teams.
- Participate in customer visits when troubleshooting, testing, commissioning, or prototype validation is required.
- Collaborate with other Technical Support Agents to effectively manage priorities and ensure excellent service coverage.
Technical support agent
Competitive salary
3 weeks of vacation
2026-09-17 12:00:00 a.m.
Valmetal
Do you enjoy solving problems and putting your technical expertise to work for customers? As a Technical Support Agent, you’ll be at the heart of the customer experience. Your role? Troubleshoot technical issues, support our customers and teams, contribute to product improvements, and share your knowledge. And because getting out in the field is part of life at Valmetal, you may even be called upon to visit farms to perform testing or troubleshooting directly on site. Ready to be part of the adventure? Now’s the time to join our team!
Duties and responsibilities
Your profile
- Ability to explain technical information clearly, both verbally and in writing.
- Strong ability to manage multiple priorities and work independently.
- Excellent team player with a customer-focused approach.
- Comfortable using Microsoft Office and other computer tools.
- Valid driver’s license and passport, with availability to travel as needed.
- Functional French and English skills to collaborate with our English-speaking customers and divisions. English is typically used between 20% and 70% of the time.
Qualifications
- Diploma of vocational studies (DEP) in electromechanics or college diploma (DEC) in electrical engineering, or any other relevant training.
What would be an asset:
- Experience with a CRM, support ticketing system, or ERP (Dynamics 365, Zendesk, Infor CloudSuite Industrial).
- Knowledge of mechanics, manufacturing, engineering, or design.
- Experience with agricultural equipment or in a related industry.
- Comfortable working in a hands-on, fast-paced, customer-focused environment.
Valmetal has a policy of non-discrimination in hiring.
avantages
Benefits that make all the difference
Pension plan with employer contribution
Pension plan with employer contribution
We know how important it is to save for retirement. That’s why we created a retirement savings plan to match your contributions dollar-for-dollar. It’s our way of helping you build a bigger nest egg.
Tiered group insurance
Tiered group insurance
Tiered group insurance
Employee referral bonus
Employee referral bonus
Employee referral bonus
Employee Assistance Program and Employee Recognition Program
Employee Assistance Program and Employee Recognition Program
Employee referral bonus
3 weeks of vacation starting on your first day
3 weeks of vacation starting on your first day
Including 3 weeks of vacation during the first year. We know that vacation time does a world of good and sufficient rest makes for a sharper team.
4 paid personal and family leave days (cashable if unused)
4 paid personal and family leave days (cashable if unused)
32 hours per year, with 16 hours becoming available after 3 months of service, to help you get back on your feet or or to be paid if unused. What more could you ask for?
13 paid statutory holidays, including 6 during the holiday season
13 paid statutory holidays, including 6 during the holiday season
That’s more than labor standards. We add the Monday and Friday at Easter as well as 6 paid holidays at Christmas.
Friday afternoons off year-round
Friday afternoons off year-round
Enjoy a compressed 4-and-a-half-day work week and get more out of life all year long!
Virtual healthcare services for you and your family
Virtual healthcare services for you and your family
You can consult a doctor right from your computer or cell phone through our telemedicine subscription plan. Your significant other and children can use this service, too.
Flexible hours for office positions
Flexible hours for office positions
We genuinely care about your work-life balance and will accommodate your schedule.
Electric vehicle charging stations
Electric vehicle charging stations
Electric vehicle charging stations
Social and recreational activities: annual BBQ, company sports teams, support for local charities, and more
Social and recreational activities: annual BBQ, company sports teams, support for local charities, and more
Social and recreational activities: annual BBQ, company sports teams, support for local charities, and more
Employee benefits are available to permanent employees and may vary depending on the position.
International Group, Human Scale
- Fast-growing company
- 500+ employees
- 40 years of expertise
- Presence in 25 countries
Can't find the job you want?
Orangeman can help you! Send us your spontaneous application and we will contact you as soon as an opportunity arises.
