- Receive customer orders by email and phone.
- Enter orders into the computer system.
- Respond to customer inquiries by phone and email.
- Monitor and follow up on orders.
- Maintain strong business relationships with customers.
- Organize and coordinate order preparation.
- Request transportation quotes and select carriers.
- Track, analyze, and approve transportation costs.
- Prepare shipping and delivery documents.
- Submit pickup requests online with Dicom, Purolator, Gojit, UPS, and other carriers.
- Prepare customs and transportation documentation.
- Coordinate shipments.
- Plan transportation, book trucks, and schedule pickup times.
Customer Service and Transportation Agent
Competitive salary
3 weeks of vacation
Do you thrive on challenges, customer service, and logistics? At Valmetal St-François, we’re looking for a Customer Service and Transportation Agent to help ensure customer satisfaction and smooth shipping operations. Join a well-established Quebec family-owned company that offers a dynamic work environment, competitive conditions, and a supportive team. Ready to make a difference? We’d love to hear from you!
2025-07-10 12:00:00 a.m.
Valmetal
Duties and responsibilities
Social benefits
- Friday afternoons off year-round
- Up to 5 weeks of vacation per year, including 3 weeks of vacation upon being hired
- Group insurance
- 13 paid holidays
- Telemedicine service
- Pension plan with employer contribution
Your profile
- Strong customer service orientation.
- Ability to work under pressure and meet tight deadlines.
- Adaptability when dealing with unexpected situations.
- Strong organizational skills and sense of responsibility.
- Ability to work effectively as part of a team.
- Proficiency with Microsoft Office Suite (Outlook, Word, and Excel).
- Bilingual (French and English), both spoken and written, to communicate with English-speaking customers and suppliers.
- Good stress management skills.
- Punctual and reliable.
- Courteous, helpful, and professional.
- May be required to work during the construction holiday period and throughout the holiday season.
Qualifications
- 2 to 3 years of experience in a similar role.
- Experience in customer service.
- Experience in a manufacturing environment.
- Experience working with an ERP system (an asset).
Work atmosphere
- Diversity and inclusion.
- Stimulating family atmosphere.
- Fun, dynamic, and supportive.
- Unlimited employees' recognition
Valmetal has a policy of non-discrimination in hiring.
Apply
avantages
Benefits that make all the difference
Pension plan with employer contribution
Pension plan with employer contribution
We know how important it is to save for retirement. That’s why we created a retirement savings plan to match your contributions dollar-for-dollar. It’s our way of helping you build a bigger nest egg.
13 paid holidays
13 paid holidays
That’s more than labor standards. We add the Monday and Friday at Easter as well as 6 paid holidays at Christmas.
Friday afternoons off
Friday afternoons off
Enjoy a compressed 4-and-a-half-day work week and get more out of life all year long!
Up to 5 weeks of paid vacation
Up to 5 weeks of paid vacation
Including 3 weeks of vacation during the first year. We know that vacation time does a world of good and sufficient rest makes for a sharper team.
Telemedicine service
Telemedicine service
You can consult a doctor right from your computer or cell phone through our telemedicine subscription plan. Your significant other and children can use this service, too.
Group insurance
Group insurance
Group insurance (life, disability, drug insurance and treatment from health professionals) is provided to all staff.
4 days of family or personal leave
4 days of family or personal leave
32 hours per year, with 16 hours becoming available after 3 months of service, to help you get back on your feet or or to be paid if unused. What more could you ask for?
Many daytime factory positions
Many daytime factory positions
Think day shifts are hard to find? At Valmetal, we have them.
Flexible hours for office positions
Flexible hours for office positions
We genuinely care about your work-life balance and will accommodate your schedule.
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